Effective Date: 01. January 2025
Shipping & Returns
Shipping
& Returns
01 — Shipping Policy
We offer worldwide shipping for all orders placed on our website. Shipping costs are calculated at checkout based on your location and the shipping method selected. Delivery times vary depending on the destination:
- Domestic (USA): 3-5 business days
- International: 7-10 business days
Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances.
02 — Shipping policy
Shipping costs are based on your location and selected shipping method. The total cost will be displayed at checkout. We offer standard, expedited, and international shipping options.
03 — Order processing
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order is shipped, you will receive a confirmation email with tracking details.
04 — International shipping
We ship worldwide. Please be aware that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These charges are assessed by the customs office in your country and vary by location.
05 — Returns and Exchanges
We want you to love your purchase. If for any reason you are not satisfied, we offer returns on unworn, unwashed, and undamaged items within 14 days of receipt. Custom and bespoke items are not eligible for returns due to their personalized nature. To initiate a return, please contact us at [insert email] with your order number and reason for return.
06 — Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. Refunds will be processed to the original payment method, minus any shipping charges. Please allow 7-10 business days for the refund to appear in your account.
07 — Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at returns@whitehousecoins.com. We will provide instructions for returning the item and offer a full refund or exchange.
08 — Exchanges
If you would like to exchange an item for a different size or color, please contact us within 14 days of receiving your order. Exchanges are subject to stock availability.
09 — Contact Us
If you have any questions about our shipping or return policies, please reach out to us at returns@whitehousecoins.com.
10 — Governing Law
These Terms and Conditions are governed by the laws of District of Columbia. Any disputes arising under these Terms will be resolved in the courts of Washington D.C.
11 — Changes to these Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use our website, you agree to be bound by the revised Terms.
12 — Contact Us
If you have any questions about these Terms and Conditions, please contact us at terms@whitehousecoins.com.